Maryam Ke Dastak Program
Overview
The Punjab Dastak Program is an innovative initiative launched by the Punjab Information Technology Board (PITB) under the leadership of the Chief Minister of Punjab. The program aims to bring government services directly to citizens' doorsteps by leveraging technology to improve accessibility, transparency, and efficiency.
Key Highlights
✔ Doorstep delivery of government services
✔ Employment generation through service facilitation
✔ Access to services via multiple digital platforms
Challenges Addressed
✔ Multiple visits to government offices
✔ Exploitation by middlemen charging extra fees
✔ Long queues and extended waiting times
✔ Lack of accurate information
How It Works
- Citizens book services via the website, mobile app, or call center.
- Government-approved facilitators visit citizens’ homes to process requests.
- Payments are collected, and documents are processed and delivered.
- Facilitators earn commissions for each completed task.
- Both citizens and facilitators can rate each other’s service quality.
